Official CentraCoop customer support
CC-Assist
A familiar team.
Help you can trust.
Personal technical assistance from the people behind CentraCoop. Arrange a session with our team, then open CC-Assist when you are ready.
For Windows 10 / 11 · 64-bit
CentraCoop, here to help.
CC-Assist · Customer support for WindowsYour session, your choice. Start support when you are ready. End it when you are done.
Support & privacyA straightforward support session
From the first call
to the final check.
Our team guides you through the session. You do not need to follow the technical steps happening in the background.
Speak with our team
Tell us what needs attention. We will agree on the work and confirm how to obtain the official CC-Assist package.
Open CC-Assist and start support
Choose Start Support when you are ready to give our team access. Keep the application open during the session.
Let us take care of the technical work
Our team carries out the agreed assistance. If screen sharing is needed, you will be asked to approve it separately.
Check the result and end support
Review the result with our team, then choose End Support. You can choose this at any point in the session.
Clear choices
You know what you are allowing.
- Technical assistance
- Starting support allows the team to work on the computer and transfer agreed support files during your session.
- Screen sharing
- A separate approval is required before sharing your screen.
- Local checks
- Computer and folder checks save their results on your computer. Ask our team before sending any support files.
Talk to CentraCoop
Let’s get it working.
Tell us your society name and what you need help with. Our team will confirm CC-Assist availability and provide the official Windows package for your session.
Obtain CC-Assist only through CentraCoop’s official support channels.
Before your session
Do I need to install another accounting application?
CC-Assist is a separate support application. Open the Windows package provided by our team and follow their guidance for your session.
What happens when I start support?
You allow our team to work on the computer and transfer agreed support files while the session is open. Screen sharing requires a separate approval. Choose End Support whenever you want to stop the session.
What should I have ready?
Have an internet connection, your society name and a brief description of the issue. Contact our team before opening the support session.
What if Windows prevents CC-Assist from opening?
Contact our team and share the exact message. We will help you obtain the correct package and check it with you.